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SHIPPING POLICY

DELIVERY TIME

RETURN POLICY

HOW TO RETURN

EXCHANGE POLICY

 

 

 

 

SHIPPING POLICY

In an effort to try and reduce our environmental impact, all our packages are shipped once a week from our store in Salzburg. We ship every packages on Tuesdays with DPD. Once the shipping label has been created, we'll email you with a tracking number so you can follow your package's journey.

Austria shipping

We are happy to offer free delivery on all domestic (Austria) orders over 50€. Under this point, the shipping cost is 6,95€.

If you wish to pick up your order in our store (Kaigasse 18, 5020 Salzburg), just select this option at check out, it’s free! Our opening hours are: Monday to Friday 10h00-18h00 and Saturday 10h00-17h00. We will send you an email as soon as your order is ready for pick up. Please wait for this before coming since we don't stock all our products in store.

EU shipping

We offer shipping through all countries in the EU*. Here is a list of these countries:

Germany

Standard shipping: 8,95€

Free shipping over: 75€

Belgium, Czech Republic, Denmark, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia*

Standard shipping: 12,95€

Free shipping over: 150€

Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Spain, Sweden*

Standard shipping: 15€

Free shipping over: 200€

SHIPPING & RETURNS

DELIVERY TIME

Your order will usually be prepared within 24 to 48 hours after transfer of the payment. We ship once a week on Tuesday.

At the moment, all orders are shipped through DPD. DPD aims to deliver within Austria the next working day. Delivery in the EU can take up to 7 working days, depending on the location.

Orders that include furniture might take a little longer to ship, as specialist transport needs to be organized. We will keep you posted about this. Orders can also be picked up from our store in Salzburg.

Some furniture is made to order. The estimated lead times are stated in the product information. Please get in touch if you wish to receive more detailed information.

RETURN POLICY

We hope you are happy with your purchase from Flânage. However, if the order does not meet your expectations, then it can be returned. You have the right to withdraw from the contract within 14 days without giving any reason. This period commences on the day the product was received.

Please note that we are unable to offer a refund on showroom models and furniture items that are made to order, or items that are ordered for you on request. Additionally, sale items, preloved clothing pieces and cosmetics/skincare products are final sale and cannot be returned or refunded. 

HOW TO RETURN

If you wish to return your order, please return the package to Flânage, with all associated components and in the original state and packaging.

If you would like to return a product, we ask you to ship it within 14 days from the moment you received it. Please send the parcel to:

Flânage

Kaigasse 18

5020 Salzburg

Austria

Please note that incomplete or incorrect shipping address may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs. 

All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received. In these exceptional circumstances, the delivery costs will be paid by Flânage through Paypal or bank transfer.

Once we received the articles back from you, it will be reviewed before we proceed with the approval of the said return. The product must have been shipped within 14 days of receipt of the order. It must not have been used and must be in its original packaging. If your return is approved, a full refund will be issued on the original mode of payment within a maximum period of 30 calendar days. You will be notified by email of the transaction. Once the refund has been issued it may take up to 2-3 business days to be effective.

We offer free return in store at Kaigasse 18, during our opening hours.

EXCHANGE POLICY

Please note we cannot exchange returned products for another size, colour or different item. You should place a new order if you wish to buy another product.

DELIVERY SURCHARGE

* Certain zones and islands are subject to a surcharge. Special delivery circumstances require special service. In some areas, the conditions for secure delivery are difficult. If your delivery address is situated in one of those zones, we will send you an email after purchase with an invoice for the additional costs. This invoice can be paid to us via bank transfer. The following list informs you which islands and regions are subject to a surcharge due to special delivery circumstances:

 

Denmark (DK): € 20,40

4592, 5960, 5970, 5985, 6720, 7884, 8305,8592, 9940, 9950, 9960, Bornholm: 3700, 3720, 3730, 3740,3751, 3760, 3770, 3782, 3790

 

Estonia (EE): € 25,52

62601, 88001–88005, 91217, 91301–91320, 92001–92420, 93001–94799, 96027, 96098

 

Finland (FI): € 25,52

22000–22999

 

France (FR): € 20,40

17111, 17123, 17190, 17310, 17370, 17410, 17480, 17550, 17580, 17590, 17630, 17650, 17670, 17740, 17840, 17880, 7940, 22870, 29242, 29253, 29259, 29990, 56360, 56590, 56780, 56840, 85330, 85350, 20000–20999

 

Italy (IT): € 20,40

04020, 04027, 07000–09999, 30010, 30012, 30100, 30121–30126, 30131–30133, 30135, 30141, 57030–57039, 58010, 58012–58013, 58018, 71040, 80070–80071, 80073–80077, 80079, 90010, 91017, 91023, 92010, 98050, 98052, 98055

 

Croatia (HR): € 25,52

20221–20226, 20260, 20263, 20264, 20270–20275, 20290, 21220, 21223–21225, 21400, 21403–21405,21410, 21412– 21413, 21420, 21423–21426, 21430, 21432,21450, 21454, 21460, 21462–21463, 21465–21469, 21480,21483, 21485, 22231–22236, 22243–22244, 23212, 23234,23249–23251, 23262–23264, 23271–23275, 23281–23287,23291–23296, 51280–51281, 51500, 51511–51517, 51521–51523, 51550– 51552, 51554–51557, 51559, 51561–51562,51564, 53291, 53294, 53296

 

Netherlands (NL): € 15,27

1156AA–1156ZZ, 1791AA–1797ZZ, 8881AA– 8884ZZ, 8891AA–8897ZZ, 8899AA–8899ZZ, 9161AA–9164ZZ, 9166AA–9166ZZ

 

Norway (NO) – € 72,67

NO 9170-9179, NO 8099

 

Portugal (PT): € 25,52

9000–9390, 9400, 9500–9980

 

Sweden (SE): € 25,52 10005, 13025, 13033, 13034, 13036, 13038, 13039, 13042, 13043, 13055, 13056, 37022, 43080–43099, 45204–45205, 47112–47115, 47500–47599, 62000–62999, 74296–74297, 76017–76019, 91803

 

Special areas: € 20,40

IT 22060, CH 6911, IT 23030, CH 7560, CH 7562–7563