SHIPPING POLICY
In an effort to try and reduce our environmental impact, all our packages are shipped once a week from our store in Salzburg. We ship every packages on Tuesdays with DPD. Once the shipping label has been created, we'll email you with a tracking number so you can follow your package's journey.
Austria shipping
We are happy to offer free delivery on all domestic (Austria) orders over 50€. Under this point, the shipping cost is 6,95€.
If you wish to pick up your order in our store (Kaigasse 18, 5020 Salzburg), just select this option at check out, it’s free! Our opening hours are: Monday to Friday 10h00-18h00 and Saturday 10h00-17h00. We will send you an email as soon as your order is ready for pick up. Please wait for this before coming since we don't stock all our products in store.
EU shipping
We offer shipping through all countries in the EU*. Here is a list of these countries:
Germany
Standard shipping: 8,95€
Free shipping over: 75€
Belgium, Czech Republic, Denmark, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia*
Standard shipping: 12,95€
Free shipping over: 150€
Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Spain, Sweden*
Standard shipping: 15€
Free shipping over: 200€
DELIVERY TIME
Your order will usually be prepared within 24 to 48 hours after transfer of the payment. We ship once a week on Tuesday.
At the moment, all orders are shipped through DPD. DPD aims to deliver within Austria the next working day. Delivery in the EU can take up to 7 working days, depending on the location.
Orders that include furniture might take a little longer to ship, as specialist transport needs to be organized. We will keep you posted about this. Orders can also be picked up from our store in Salzburg.
Some furniture is made to order. The estimated lead times are stated in the product information. Please get in touch if you wish to receive more detailed information.
RETURN POLICY
We hope you are happy with your purchase from Flânage. However, if the order does not meet your expectations, then it can be returned. You have the right to withdraw from the contract without giving any reason within 14 days of the date on which you come in physical possession of the products.
The product(s) you return must be in the same condition as it was received. If you break the packaging or use the product(s), you will lose your right to cancellation. Additionally if you break the product itself once it came into your possession or it is broken during the transport back to us, we will send it back to you and no refund will be issued.
Please note that we are unable to offer a refund on showroom models and furniture items that are made-to-order, or items that are ordered for you on request. Additionally, sale items, preloved clothing pieces and cosmetics/skincare products are final sale and cannot be returned or refunded.
HOW TO RETURN
In order to exercise the right of cancellation, you must notify us of your decision to cancel the agreement in an unambiguous statement.
You must ensure, that the products are properly packed and you are responsible for the package(s) until Flânage receives it. Please return the products to Flânage, with all associated components and in the original state and packaging at this address:
Flânage
Kaigasse 18
5020 Salzburg
Austria
Please note that incomplete or incorrect shipping address may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs.
All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received. In these exceptional circumstances, the delivery costs will be paid by Flânage through Paypal or bank transfer.
Once we received the articles back from you, it will be reviewed before we proceed with the approval of the said return. The product must have been shipped within 14 days of receipt of the order. It must not have been used and must be in its original packaging. If your return is approved, a full refund will be issued on the original mode of payment within a maximum period of 30 calendar days. You will be notified by email of the transaction. Once the refund has been issued it may take up to 2-3 business days to be effective.
We offer free return in store at Kaigasse 18, during our opening hours.
EXCHANGE POLICY
Please note we cannot exchange returned products for another size, colour or different item. You should place a new order if you wish to buy another product.
DELIVERY SURCHARGE
* Certain zones and islands are subject to a surcharge. Special delivery circumstances require special service. In some areas, the conditions for secure delivery are difficult. If your delivery address is situated in one of those zones, we will send you an email after purchase with an invoice for the additional costs. This invoice can be paid to us via bank transfer. The following list informs you which islands and regions are subject to a surcharge due to special delivery circumstances:
Denmark (DK): € 20,40
4592, 5960, 5970, 5985, 6720, 7884, 8305,8592, 9940, 9950, 9960, Bornholm: 3700, 3720, 3730, 3740,3751, 3760, 3770, 3782, 3790
Estonia (EE): € 25,52
62601, 88001–88005, 91217, 91301–91320, 92001–92420, 93001–94799, 96027, 96098
Finland (FI): € 25,52
22000–22999
France (FR): € 20,40
17111, 17123, 17190, 17310, 17370, 17410, 17480, 17550, 17580, 17590, 17630, 17650, 17670, 17740, 17840, 17880, 7940, 22870, 29242, 29253, 29259, 29990, 56360, 56590, 56780, 56840, 85330, 85350, 20000–20999
Italy (IT): € 20,40
04020, 04027, 07000–09999, 30010, 30012, 30100, 30121–30126, 30131–30133, 30135, 30141, 57030–57039, 58010, 58012–58013, 58018, 71040, 80070–80071, 80073–80077, 80079, 90010, 91017, 91023, 92010, 98050, 98052, 98055
Croatia (HR): € 25,52
20221–20226, 20260, 20263, 20264, 20270–20275, 20290, 21220, 21223–21225, 21400, 21403–21405,21410, 21412– 21413, 21420, 21423–21426, 21430, 21432,21450, 21454, 21460, 21462–21463, 21465–21469, 21480,21483, 21485, 22231–22236, 22243–22244, 23212, 23234,23249–23251, 23262–23264, 23271–23275, 23281–23287,23291–23296, 51280–51281, 51500, 51511–51517, 51521–51523, 51550– 51552, 51554–51557, 51559, 51561–51562,51564, 53291, 53294, 53296
Netherlands (NL): € 15,27
1156AA–1156ZZ, 1791AA–1797ZZ, 8881AA– 8884ZZ, 8891AA–8897ZZ, 8899AA–8899ZZ, 9161AA–9164ZZ, 9166AA–9166ZZ
Norway (NO) – € 72,67
NO 9170-9179, NO 8099
Portugal (PT): € 25,52
9000–9390, 9400, 9500–9980
Sweden (SE): € 25,52
10005, 13025, 13033, 13034, 13036, 13038, 13039, 13042, 13043, 13055, 13056, 37022, 43080–43099, 45204–45205, 47112–47115, 47500–47599, 62000–62999, 74296–74297, 76017–76019, 91803
Special areas: € 20,40
IT 22060, CH 6911, IT 23030, CH 7560, CH 7562–7563